BOOKING CONDITIONS
Marina Palmanova Apartments




Payment of the reservation:
Unless otherwise is clearly stated during your booking process, the credit card, when requested, is used by us to charge 30% of the reservation price as a prepayment. Once the charge has been made, the reservation will be confirmed. As the card charge process is not automatic, it may take several days. There may be payment fees in which case it will be specified at the time of making the reservation and you will access to a secure environment to make such payment.
The rest of the stay is paid directly at the apartments on arrival.

Security in your transaction:
When a charge is made to your card at the time of online booking, payment is made through security protocol with the highest standards.

Cancellation policy:
You can cancel the reservation free of charge up to 30 days before the arrival date.
The guest will have to pay the 30% of the total price if the booking is cancelled during the 30 days before the arrival date.
If the guest does not show up he will have to pay the total price.
If you wish to cancel your reservation, you can do it through the email marinapalmanova@gmail.com. Please, check the cancellation policy at the moment of making your reservation to be able to cancel without costs. There are some special rates and offers subject to advance payment policies, or non-refundable rates that do not allow cancellations.

Confirmation by e-mail:
You will receive a confirmation email with the reservation.

Internet:
There is Wi-Fi internet connection available in the rooms for free.

Parking:
There is free private parking in the establishment.
Subject to availability.
It can not be reserved.

Pets:
Pets are not allowed.

Check-in and check-out time:
Check in from 14:00.
Check out until 11:00.


The establishment does not have a 24h reception:
Please, inform us about your arrival time and your flight number when you make the reservation.
To avoid you unnecessary waiting, call us at +34650417070 just before leaving from the airport of Mallorca to the apartments. So, one person will be waiting in the apartments to give you the keys. Seasonal pool: The pool is open between April 1st and October 31st. Cleaning service: Apartments are cleaned and towels are changed 3 times a week. Sheets are changed once a week. From November to March, sheets are changed and apartments are cleaned once a week only. Additional charges upon request: The two-bedroom apartments can have sea view for € 6 per night, payable on arrival (can be requested at the moment of the booking but is subject to availability on the day of arrival). The supplement for heating and air conditioning is € 5 per night, payable on arrival. The supplement for the safe deposit box is € 1.50 per night, payable on arrival. Data privacy: We take care of your personal data privacy. It will not be used for commercial purposes unless you indicate us otherwise.

Seasonal pool:
The pool is open between April 1st and October 31st.

Cleaning service:
Apartments are cleaned and towels are changed 3 times a week. Sheets are changed once a week. From November to March, sheets are changed and apartments are cleaned once a week only.

Additional charges upon request:
The two-bedroom apartments can have sea view for € 6 per night, payable on arrival (can be requested at the moment of the booking but is subject to availability on the day of arrival).
The supplement for heating and air conditioning is € 5 per night, payable on arrival.
The supplement for the safe deposit box is € 1.50 per night, payable on arrival.

Data privacy:
We take care of your personal data privacy. It will not be used for commercial purposes unless you indicate us otherwise.